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The Save button is unresponsive when I try to save my answers during a quiz.

Solution
Target Audience: Students.

Symptoms

  • Save button is unresponsive
  • User has not been saving their answer throughout the quiz
  • Only one quiz attempt allowed
Resolution
 
If you only have one quiz attempt, refreshing the page or clearing the cache to fix this issue is not effective as answers that have not been saved to 
this point will be erased. Moreover, if there is a time limit on the quiz, by the time the questions are re-entered, the time limit may expire. Instead, if 
the Save button becomes unresponsive on a one-attempt quiz, you can duplicate the tab of your browser which will refresh your page and make the 
button responsive again but it will also save your answers:
 
Internet Explorer 9 and 10 
  1. Right-click on the original tab where the Save button is unresponsive.
  2. Select "Duplicate Tab" or press Ctrl+K:



Mozilla Firefox  

 

  1. Press the Ctrl ("Control") key on the keyboard and drag the original tab with your mouse to the left or right side of the original tab while 
    still pressing the Ctrl button.
  2. Release the Ctrl button and the mouse at the same time once the duplicate tab has been positioned accordingly.
Google Chrome
  1. Right-click on the original tab where the Save button is unresponsive.
  2. Select "Duplicate:"

     
Safari 
  1. If not installed, install the Duplicate Tab Button extension found on the Apple Safari Extensions website. 
  2. Once installed, go back to the original tab and click the newly installed   Duplicate Tab button. 
 
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Article details
Article ID: 5
Category: For Brightspace (by D2L) Students
Date added: 2014-06-25 18:34:16
Views: 449
Rating (Votes): Article rated 3.1/5.0 (23)

 
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