Rose eLearn Support Banner Image
System Announcements »
Rose eLearn Support > Rose eLearn Support > Knowledgebase

I can't login even though I am using the correct login format.

Target Audience: Students.

If you are using the correct login format but cannot login, it could be that your account has not yet been created. Canvas accounts are typically created within four hours after enrollment in an course.

If you still cannot login after this time, try resetting your Canvas password. Click the Forgot your password? link on the Canvas login page and follow the directions. If you have a Canvas account, this should trigger a reset link to be sent to your College-provided Raider Mail account. Login to your Raider Mail account and look for the message. Once you find it, follow the directions to reset your password and login. If you don't receive the message, please contact the Rose eLearnsupport Helpdesk and let us know what steps you have tried. We will help you resolve your Canvas login issue as soon as possible.

If you have questions or issues, please don't hesitate to contact the Helpdesk.
Was this article helpful? yes / no
Related articles Student Raider Mail (Email) Help
Getting Started with Canvas
Faculty Email Help
GSuite for Education
Article details
Article ID: 34
Category: Login/Access
Date added: 2015-06-29 13:29:23
Views: 3643
Rating (Votes): Article rated 3.0/5.0 (47)

« Go back

Powered by Help Desk Software HESK, brought to you by SysAid