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Rose eLearn Support Team

MacKenzie Corrigan Profile Photo
MacKenzie Corrigan
Sr Director, ATTIC
 Chris Meyer Profile Photo
Chris Meyer
eLearning Specialist, part-time

Canvas Status

If you are seeing page load errors in Canvas, you may visit the Canvas Status page to check on issues.

Need Help with Login?

If you need help with your login (Email, Canvas, OASIS, etc.), IT Services manages campus logins. You may contact them at 405-733-7356, Monday - Friday, 8:00a - 5:00p. For more information, visit the Student Login page or the Faculty/Staff Login page.

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Knowledgebase

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Getting Started with Canvas

Category: Canvas

Target Audience: Students.   For help getting started with Canvas, please see the eLearning Student Support page.

11,630
(131)
Student Email (Raider Mail)

Category: Login/Access

Target Audience: Students. Please see the Student Login page for help with your Student Email (Raider Mail) login.

39,610
(187)
Faculty Email

Category: Login/Access

Target Audience: Faculty. Outlook Mail You may access your College staff email account through the college SSO page using a web browser. If you have questions or problems with faculty Email, please co...

24,533
(108)
Canvas Access

Category: Login/Access

Target Audience: All Users. Students Canvas accounts are created automatically for new students within two hours of enrolling in your first class as long as you have a Raider email account. To access ...

11,885
(141)
I cannot view media or other content in Canvas pages.

Category: Canvas

Target Audience: All Users. Some users have recently experienced video or other media content not appearing on Canvas pages as expected. This phenomena occurs whether the media source is YouTube, Film...

9,325
(100)
My answers stopped saving in the middle of a quiz.

Category: Canvas

Target Audience: Students. Symptoms Questions no longer saving in the middle of a quiz. User has been saving answers as they complete each question Cause User has lost their "session." User has be...

3,352
(82)
I lost connection to the Internet, and the page froze while I was taking a quiz.

Category: Canvas

Target Audience: Students. Important! If you exit a timed quiz, time will continue to run on the quiz timer. If you lost connection to the Internet or the page froze while you were in the middle of ...

3,229
(85)
The Save button is unresponsive when I try to save my answers during a quiz.

Category: Canvas

Target Audience: Students. Symptoms Save button is unresponsive User has not been saving their answer throughout the quiz Only one quiz attempt allowed Resolution   If you only have on...

3,153
(84)
Respondus LockDown Browser + Webcam INSTRUCTIONS

Category: Third Party Tools (e.g. Respondus Lockdown Browser, Simple Syllabus, Publisher Content, etc.)

Rose State College has access to a licensed version of Respondus LockDown Browser (LDB) for use with a PC or MAC. LDB from another institution will NOT work for our Canvas courses. Your instructors ...

8
(0)
Clicking on the “Launch LockDown Browser” Button Has No Result

Category: Third Party Tools (e.g. Respondus Lockdown Browser, Simple Syllabus, Publisher Content, etc.)

If you are seeing nothing happen when you click on the “Launch LockDown Browser” button in your quiz, it’s possible that you may have set your browser to not permit LockDown Browser to open. Depending...

2
(0)
Spinning Wheel During Webcam Check

Category: Third Party Tools (e.g. Respondus Lockdown Browser, Simple Syllabus, Publisher Content, etc.)

Before beginning an exam that requires a webcam to monitor your environment while using Respondus Lockdown Browser, most users need to validate the security of the testing environment through a securi...

6
(0)
I cannot access a quiz or the next quiz attempt.

Category: Canvas

Target Audience: Students. If you are unable to access a Quiz and are receiving a “Not Authorized” or “Internal Error” message, this means that: The quiz is not available ...

2,944
(90)
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